This policy explains how Synergic Swift Publication Private Limited (“we”, “us”) dispatches and delivers books ordered on this website. It forms part of our Terms and Conditions.
At a glance
- Where we deliver: addresses in India.
- Dispatch: we confirm the expected dispatch time by email after you order.
- Shipping charge: ₹49 per order, free when the books in your order add up to ₹999 or more.
- Tracking: we email you the courier name and tracking details when your order is dispatched.
Where we deliver
We deliver printed books only; e-books and audiobooks are not sold or delivered through this website. We currently deliver only to addresses in India. Some remote PIN codes may not be served by our courier partners. If we cannot deliver to your address, we will tell you before dispatch and refund the full amount you paid.
Dispatch time
After your payment succeeds, we will email you the expected dispatch time for your order.
If a book in your order is marked as available for pre-order, or if we find that it is temporarily out of stock, we will tell you the expected dispatch date by email. You can then choose to wait or cancel for a full refund.
Delivery time
How long delivery takes after dispatch depends on your location and the courier. Where an estimated delivery date is shown at checkout or in your dispatch email, we work to meet it.
If we do not deliver your order by the delivery date we told you, you may cancel it and receive a full refund, as provided by Rule 7(3) of the Consumer Protection (E-Commerce) Rules, 2020. This does not apply where the delay was caused by events beyond our reasonable control (force majeure), such as natural disasters, strikes or government orders. In that case we will keep you informed and you can still choose to cancel any part of the order that has not been dispatched.
Shipping charges
Our standard shipping charge is ₹49 per order. Shipping is free when the books in your order add up to ₹999 or more.
Whatever applies to your order is shown as a separate line at checkout, before you pay, and is included in the total. Nothing is added after you pay.
Tracking your order
When your order is dispatched, we email you the courier name, tracking number and, where available, a tracking link. You can also check the status of your order on our Track your order page or, if you placed it while signed in, in your account.
Receiving your parcel
- Please make sure your name, delivery address, PIN code and mobile number are correct at checkout. If you notice a mistake, contact us straight away. We can correct the address before dispatch, but the courier may not be able to change it after dispatch.
- When the parcel arrives, please check that the packaging is intact. If it looks damaged or tampered with, you may refuse it, or accept it and note the damage with the courier, and contact us.
- If any book arrives damaged, defective, incorrect or with missing or misprinted pages, see our Returns, Refunds and Cancellations policy. Photos of the parcel and the books help us resolve the problem faster.
Failed or returned deliveries
If the courier cannot deliver your parcel (for example, because nobody was available or the address was incomplete) and it is returned to us, we will contact you. You can then choose to have it sent again or to cancel the order and receive a refund. We will tell you about any further charge before we send it again.
Bulk and school orders
For large orders from schools, distributors and other organisations, the dispatch schedule, delivery arrangements and any delivery charges are confirmed with you in writing before you pay.
Bill for your order
We issue a bill for every order (a bill of supply for books that are exempt from GST, or a tax invoice where GST applies), which you receive by email or with your parcel.
Questions and complaints
For any question about delivery, contact us at support@synergicswiftpublication.com or +91 92772 52865, quoting your order number. If you are not satisfied with our response, see our Grievance Redressal page.