This policy explains how you can cancel an order, return books and get a refund from Synergic Swift Publication Private Limited (“we”, “us”). It forms part of our Terms and Conditions and does not reduce any of your rights under the Consumer Protection Act, 2019.
At a glance
- Cancel before dispatch: free, with a full refund. We never charge cancellation fees.
- Damaged, defective, wrong or not as described: we will replace the book or refund you, at no cost to you.
- Other returns: not accepted for change of mind, as explained below.
- Refunds: to your original payment method.
Cancelling an order
This table sums up when you can cancel and what you get back. The sections below explain each case.
| Situation | Can you cancel? | What you get back |
|---|---|---|
| Your order has not been dispatched yet | Yes, all or part of the order | The full amount paid for the cancelled items, including any shipping charge paid for them |
| Your order has been dispatched but not delivered | You can refuse the parcel when it arrives, or return it after delivery as explained below | As for a return |
| We do not deliver by the date we told you | Yes, for any part not yet delivered | The full amount paid for those items |
| A book is on pre-order or temporarily out of stock and the dispatch date we give you does not suit you | Yes | The full amount paid for that book |
| We find an error in the price or description before dispatch | Yes, when we tell you about it | The full amount paid |
| We cancel your order | We tell you by email | The full amount paid |
We never charge a cancellation fee, and we confirm every cancellation by email.
Before dispatch
You can cancel all or part of your order at any time before it is dispatched. Email support@synergicswiftpublication.com or call +91 92772 52865 with your order number. We will confirm the cancellation by email and refund the full amount paid for the cancelled items, including any shipping charge paid for them.
We do not charge any cancellation fee. This follows Rule 4(8) of the Consumer Protection (E-Commerce) Rules, 2020.
After dispatch
Once an order has been dispatched, we may not be able to stop it. You can refuse the parcel when it arrives, or return it as described below.
Late delivery, pre-orders and errors
If we do not deliver by the delivery date we told you, you may cancel the part of your order that has not been delivered and receive a full refund for it, as Rule 7(3) of the Consumer Protection (E-Commerce) Rules, 2020 provides (this does not apply to delays caused by events beyond our reasonable control, as explained in our Shipping and Delivery Policy). If a book is on pre-order or temporarily out of stock, or if we find an error in its price or description, we tell you before dispatch and you can choose to wait or cancel for a full refund.
If we cancel your order
We may need to cancel an order, for example if a book is out of stock, the price shown was clearly wrong, we cannot deliver to your address, or we reasonably suspect fraud. If this happens, we will tell you by email and refund the full amount you paid.
How to cancel
- Email support@synergicswiftpublication.com or call +91 92772 52865, quoting your order number and the items you want to cancel.
- We confirm the cancellation by email, or tell you if the order has already been dispatched.
- We start the refund as explained under “Refunds” below.
Event registrations through this website are free; to cancel one, see our Event and Workshop Terms. E-books and audiobooks are not sold online on this website, so there are no digital purchases to cancel.
Damaged, defective, wrong or incomplete books
Please tell us as soon as possible after delivery if any book:
- arrives damaged;
- has missing, blank, misprinted or wrongly bound pages, or another printing defect;
- is not the title, class, edition or quantity you ordered; or
- does not match its description on our website.
Email support@synergicswiftpublication.com with your order number, a short description of the problem and, if possible, photos of the book and the parcel.
We will then, as you prefer, replace the book (if it is in stock) or refund it. You will not have to pay to return a damaged, defective or wrong book: we will arrange a pickup or tell you how to send it back and refund the reasonable cost of doing so. If the whole order is affected, we also refund the shipping charge you paid.
Under the Consumer Protection Act, 2019 (section 2(47)) and Rule 7(3) of the Consumer Protection (E-Commerce) Rules, 2020, we will not refuse to take back books that are defective, not as described, or not delivered by the date we told you, and we will refund the amount paid within the period stated on your bill or, if no period is stated, within 30 days.
Returns for other reasons
We do not accept returns of books that are in good condition and as described, for example if you change your mind. This does not affect your right to return damaged, defective or wrong books, or books that do not match their description, as explained above.
Bulk and school orders placed on terms agreed in writing follow those terms for returns, but those terms never reduce your rights for damaged, defective or wrong books.
How to return a book
- Contact us first at support@synergicswiftpublication.com or +91 92772 52865, quoting your order number.
- We will confirm whether we will arrange a pickup or where you should send the books.
- Pack the books securely, ideally in the original packaging, and include a note with your order number.
- If you send the parcel yourself, keep the receipt and tracking number until your return is complete.
Refunds
- How: refunds are made to the payment method you used, through our payment gateway. If that is not possible (for example, because your card or account has been closed), we will contact you to arrange another method.
- When we start the refund: for a cancellation, once we confirm it; for a return, once we receive and check the returned books; and where we cannot deliver or cancel your order, as soon as we tell you.
- When you receive it: after we start the refund, the time it takes to reach your account depends on your bank and payment method. Refunds are processed as required by the Reserve Bank of India and the Consumer Protection (E-Commerce) Rules, 2020 (Rule 4(10)). We will email you when we start the refund.
- How much: the full amount paid for the cancelled or returned items, including the shipping charge where explained above. We do not make hidden deductions.
If you have not received a refund we have confirmed, please contact us with your order number and we will follow it up with the payment gateway.
Exchanges
For a damaged, defective or wrong book, we replace it with the correct book if it is in stock, or refund you. If you would like a different title instead, please contact us and we will tell you the options available.
Failed or duplicate payments
If money is deducted from your account but your order is not confirmed, the bank or payment gateway reverses the failed payment within the time limits set by the Reserve Bank of India. If you are charged twice for the same order, contact us and we will refund the extra payment.
Questions and complaints
For help with a cancellation, return or refund, contact us at support@synergicswiftpublication.com or +91 92772 52865. If you are not satisfied with our response, our Grievance Officer will acknowledge your complaint within 48 hours and resolve it within 30 days. See our Grievance Redressal page.