We want to put things right quickly when something goes wrong. This page explains how to raise a complaint with Synergic Swift Publication Private Limited (“we”, “us”) about an order, a delivery, a refund, a book, your customer account, an event registration, a manuscript submission, a job application, an enquiry about our publishing services, the accessibility of this website, or how we handle your personal data, and what happens next.
At a glance
- We acknowledge every complaint within 48 hours.
- We resolve complaints within 30 days of receiving them.
- Every complaint gets a reference number so that you can follow it up.
Customer care
Most questions can be answered straight away by our customer care team:
- Email: support@synergicswiftpublication.com
- Phone: +91 92772 52865
- General enquiries: info@synergicswiftpublication.com
- Address: Synergic Swift Publication Private Limited, In front of B/65 Vishwakarma Nagar Colony, Varanasi – 221005, Uttar Pradesh, India
- CIN: U18112UP2025PTC225665
Grievance Officer
Our Grievance Officer handles consumer complaints under Rule 4(4) of the Consumer Protection (E-Commerce) Rules, 2020, and questions and complaints about personal data under the Digital Personal Data Protection Act, 2023 (section 8(10)) and the Digital Personal Data Protection Rules, 2025 (Rule 9).
- Name: Mr. SURAJ MADDHESHIYA
- Designation: Director
- Email: support@synergicswiftpublication.com
- Phone: +91 92772 52865
- Postal address: Grievance Officer, Synergic Swift Publication Private Limited, In front of B/65 Vishwakarma Nagar Colony, Varanasi – 221005, Uttar Pradesh, India
How to make a complaint
You can complain in any of these ways:
- Online: use our complaint and request form.
- Email: write to the Grievance Officer at the email address above.
- Phone: call us on the number above.
- Post: write to the postal address above.
To help us resolve it quickly, please include:
- your name and the email address or mobile number you used with us;
- your order number or enquiry reference, if you have one;
- what went wrong, with photos or documents if they help; and
- what you would like us to do.
What happens next
- Acknowledgement: within 48 hours we confirm that we have received your complaint and give you a reference number (Rule 4(5), Consumer Protection (E-Commerce) Rules, 2020).
- Review: we look into the complaint and may contact you if we need more information. For a complaint about personal data, we may first confirm that it comes from you, using the contact details we already hold.
- Resolution: we resolve your complaint and tell you the outcome, with reasons, within 30 days of receiving it.
These times are within the limits set by law: one month for consumer complaints under Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, and 90 days for complaints about personal data under Rule 14(3) of the Digital Personal Data Protection Rules, 2025.
Requests about your personal data
You can also ask us to give you a summary of your personal data, correct, complete, update or erase it, withdraw your consent, or nominate someone to act for you. Use our privacy request form and choose the type of request, or write to the Grievance Officer. If you have a customer account, you can also download, correct and delete your data from the privacy centre in your account.
- Identity check: before we give you a copy of your data or erase it, we confirm the request comes from you, usually by contacting you on the email address or phone number we already hold.
- Nomination: tell us the name and email address of the person you nominate to exercise your rights if you die or become unable to do so.
- Time limit: we respond within 90 days of receiving the request, and every reply includes the Grievance Officer’s contact details.
Our Privacy Policy (हिंदी) explains these rights and how we handle requests.
If you are not satisfied
If you are not satisfied with our response, or we do not respond within the times above, you can also:
- National Consumer Helpline: call 1915 or register a complaint at consumerhelpline.gov.in.
- Consumer Commission: file a consumer complaint with the District, State or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, including online through e-jagriti.gov.in.
- Data Protection Board of India: for complaints about personal data, after you have used our grievance process (section 13(3) of the Digital Personal Data Protection Act, 2023), you can complain to the Board online using the process it publishes.
Please help us help you
We treat every complaint seriously and fairly. The Digital Personal Data Protection Act, 2023 (section 15) asks everyone not to file false or frivolous complaints and to give only authentic information, which helps us resolve genuine complaints faster.
We keep a record of complaints and how we resolved them, as explained in our Privacy Policy, and use it to improve our service.