Questions, answered

Yes. You do not need an account to buy from this website. When a book can be ordered online, you can check out as a guest by entering your contact and delivery details at checkout.

Open the Track order page and enter your order number together with the email address you used at checkout. Order numbers start with “SSP-” and are shown on your order page after payment.

Not online at present. E-books and audiobooks are listed in the catalogue, but they cannot be paid for on this website. Use the enquiry form on the book’s page to ask about them.

Use the form on the Submit a manuscript page. Tell us about yourself and your work, attach your manuscript as a PDF or Word (.docx) file and send it. You will see a reference number once it has been received.

Yes. We offer editorial, design and marketing services for authors. The Publish With Us page describes them and how to get in touch.

Use the enquiry form on the Rights & Translations page to ask about rights acquisition, licensing or translation.

Use the forms on the For Schools & Educators page: request a catalogue or request a sample copy. Give your school’s details and what you need, and your request goes to our team.

Yes. Send a bulk order enquiry from the For Schools & Educators page, listing the titles or classes and the quantities you need.

Use the request form on the Grievance Redressal page. Choose the type of request — a copy of your data, a correction, deletion, withdrawing your consent, nominating someone, or a complaint — and send it. You will see a reference number starting with “DPR-” once it has been received.

Before we share or delete personal data we may ask you to confirm your identity. If you have a customer account, you can also download your data, withdraw a consent or delete your account from the Privacy centre in your account. Our Privacy Policy explains your rights.

Use the form on the Contact page, or the phone number and email addresses shown there.